Privacy Policy for Flower Delivery South Harrow Orders

Name: BERRY BURST
Brand: Flower Delivery South Harrow
Price: 43.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Flower Delivery South Harrow collects, uses, stores, and protects your personal data when you place orders with us. This policy applies to all customers ordering flower delivery services from South Harrow and its surrounding districts. We are committed to protecting your privacy in accordance with the requirements of the General Data Protection Regulation (GDPR).

Personal Data We Collect

When you use our flower delivery services, we collect various types of personal data to ensure the smooth processing of your orders. The types of data we may collect include:

Identification Information: Name (yours and recipient’s), address, and contact details (such as telephone number, where provided)
Order Information: Order details, product selections, delivery instructions, occasion & message card texts
Payment Information: Payment transaction details (processed securely via third-party providers; we do not store full payment card information)
Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies
Communication Data: Records of communications with us regarding orders, queries, or complaints

Lawful Basis for Data Processing

All personal data is processed according to the lawful bases outlined in GDPR:

Contractual Necessity: Data is required to process, confirm, and deliver your orders, and to communicate with you about your purchase. Without this data, we cannot fulfil our contractual obligations to you.
Legal Obligation: In some cases, we are required to retain and process specific data to comply with applicable laws or regulatory requirements (such as tax and accounting rules).
Legitimate Interests: We may process your data for our legitimate business interests, including improving our products and services, managing business risk, or defending legal claims. This processing will always be proportionate and respect your fundamental rights.
Consent: Where we rely on your explicit consent, such as for marketing communications, you may withdraw your consent at any time.

How We Use Your Data

We process personal data for the following purposes:

To process and deliver your flower orders accurately and efficiently
To communicate your order status, delivery updates, and relevant service notifications
To handle customer service queries, requests, and complaints
To comply with legal and regulatory requirements
To improve and develop our products, services, and customer experience
For business administration, security, and fraud prevention
With your consent, to send direct marketing communications (only where permitted by law)

Data Processors and Recipients

Your personal data may be shared with trusted third parties (data processors) who assist us in providing our flower delivery services. These include:

Payment processing providers (to manage secure payment transactions)
Delivery and logistics partners (to fulfil and deliver your orders)
IT and hosting services (to maintain secure databases and websites)
Customer service platforms (to support communication and issue resolution)
Professional advisers (such as legal or accountancy services, where relevant)

All third-party processors are contractually obliged to handle your data securely and in compliance with GDPR. Data is only processed for specified purposes and is not sold or rented to third parties.

Data Retention

We retain your personal data only for as long as necessary for the purposes explained in this policy:

Order and contract data: Retained for up to 7 years to comply with tax, accounting, and regulatory obligations.
Customer service records: Retained for up to 3 years from last interaction or as otherwise required by law.
Marketing preferences: Retained until you withdraw your consent.
Technical/log data: Retained in accordance with our IT security policies, usually no longer than 12 months.

After expiry of applicable retention periods, data will be deleted or anonymised in a secure manner.

Your Rights Under GDPR

As a customer of Flower Delivery South Harrow, you have the following rights over your personal data:

Right to Access: You can request confirmation of whether we process your data and obtain a copy of it.
Right to Rectification: You can request correction of any inaccurate or incomplete data we hold.
Right to Erasure: You may request deletion of your data in certain circumstances, for example if it is no longer needed for the purpose collected.
Right to Restrict Processing: You can ask us to limit processing of your data in certain cases.
Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format to transfer it elsewhere.
Right to Object: You can object to processing based on legitimate interests or to direct marketing at any time.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details found on our website. We endeavour to respond to all valid requests within one month.

Data Security

We implement technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access. Measures include encrypted data transfers, secure servers, access controls, and staff training on privacy.

International Transfers

If we transfer your data outside of the United Kingdom or the European Economic Area (EEA), we will ensure adequate protection as required by law, such as using approved Standard Contractual Clauses.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or relevant legislation. Please revisit this page periodically to stay informed of any changes. The effective date will always be indicated at the top of the policy.

Contact and Complaints

If you have questions about this Privacy Policy or how your data is handled, please refer to the contact details provided on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.