These Terms and Conditions refer to your use of the Flower Delivery South Harrow online shop and apply to all purchases made for delivery in South Harrow and the surrounding areas. By completing an order on our website, you agree to be bound by these Terms and Conditions in their entirety. Please ensure that you read and understand these terms before placing an order.
For the purpose of these Terms and Conditions, "we", "our", and "us" refer to the business operating the Flower Delivery South Harrow platform. "You" and "your" refer to the customer or user placing an order for flower delivery in South Harrow or surrounding areas. The "Site" means our online flower delivery website serving South Harrow.
Our online flower delivery service is available to customers residing in or ordering to South Harrow and its environs. We offer a range of fresh flower arrangements, bouquets, and related products, which can be ordered for delivery through our website. These Terms and Conditions apply equally whether you are ordering flowers for yourself or as a gift for someone else within our designated delivery areas.
(a) To place an order, simply browse our selection online, select your desired product(s), and complete the checkout process. You will be prompted to provide requisite details including recipient name, full address, contact information, and preferred delivery date.
(b) Upon submitting your order, you will receive an acknowledgement email summarising your order details. This is not an acceptance of your order.
(c) Your order becomes binding once we confirm acceptance via email, after verifying payment and confirming delivery availability. We reserve the right to refuse or cancel orders at our discretion, with any payments refunded in full if this occurs.
(d) Please ensure that all delivery information supplied is accurate. Incorrect or incomplete details may result in failed or delayed deliveries, for which we cannot accept liability.
(a) All flowers and arrangements are subject to availability. While we endeavour to match products to photos and descriptions, natural variations in flowers may occur.
(b) Should an item or specific flower type become unavailable at the time of order or prior to dispatch, we reserve the right to substitute with items of equal or greater value and similar style or colour where necessary. We strive to contact you if a significant substitution is required, but reserve the right to proceed in accordance with our substitution policy if you cannot be reached before dispatch.
(c) We are not responsible for minor differences in shade or appearance in flowers due to natural variation.
(a) All prices for products and delivery are listed in British Pounds Sterling (GBP) and include VAT where applicable.
(b) We reserve the right to amend pricing and promotional details at any time; orders placed prior to any such changes remain unaffected.
(c) Full payment is required at the time of order. We accept major credit and debit cards, as well as other online payment methods offered at checkout.
(d) No order will be processed or dispatched before cleared payment is received.
(a) Our flower delivery service operates within South Harrow and its surrounding areas. Delivery availability, times, and charges will be presented at checkout.
(b) While we strive to deliver on the requested date, delivery times are not guaranteed. In exceptional circumstances, such as adverse weather conditions or events beyond our control, delays may occur.
(c) Where possible, flowers will be delivered directly to the recipient. If delivery is not possible due to absence or invalid address, we may leave flowers with a neighbour or in a secure location, and notify you appropriately.
(d) It is your responsibility to ensure that the recipient will be available to receive the delivery at the specified address and date.
(a) You may cancel or amend your order provided we receive your request at least 24 hours before the scheduled delivery date. Please contact us as soon as possible with your order details to request changes.
(b) Once flowers have been prepared or dispatched, cancellations or changes are not possible. In certain circumstances, and at our sole discretion, a partial refund or alternative solution may be offered.
(c) Any refund due will be processed via the original method of payment within 7 working days of approval of your cancellation request.
(a) Due to the perishable nature of flowers, returns are accepted only in cases of damaged or faulty products.
(b) If you or the recipient are dissatisfied with the quality or condition of your flowers upon delivery, please notify us within 24 hours of receipt, providing photographic evidence where possible.
(c) We will assess complaints on a case-by-case basis and may, at our discretion, offer a replacement, partial refund, or full refund as appropriate.
(d) Complaints received after 24 hours may not be eligible for compensation due to the perishable nature of our products.
(a) We are committed to providing high-quality flower delivery services in South Harrow. However, our liability to you is strictly limited to the cost of the product ordered and delivery charges paid.
(b) We do not accept liability for any indirect, consequential, or incidental losses or damages arising from late delivery, failed delivery due to incorrect information, non-availability of flowers, or circumstances beyond our reasonable control.
(c) Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
(a) By placing an order, you warrant that you are legally capable of entering into binding contracts, are at least 18 years of age, and that all information provided to us is accurate.
(b) It is your responsibility to ensure the recipient is available to accept the flowers. We cannot be held liable if the delivery cannot be completed due to no one being present.
(c) You agree not to use our website or products for any illegal or unauthorised purpose.
(a) All content on our website, including product images, descriptions, and branding, is the property of Flower Delivery South Harrow or its licensors.
(b) No part of our online content may be reproduced, duplicated, or exploited without our prior written consent.
(a) Your privacy and personal data are important to us. Data collected through our website will be handled in accordance with our privacy policy and the requirements of UK Data Protection laws.
(b) We do not share your information with third parties for marketing purposes, except as necessary to fulfil your order (for example, passing delivery details to couriers).
(a) These Terms and Conditions, and any disputes arising from or relating to them, shall be governed by and interpreted in accordance with the laws of England and Wales.
(b) You and we both agree to submit to the exclusive jurisdiction of the English courts in relation to any claim or dispute concerning these terms.
(a) We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective upon posting to our website.
(b) It is your responsibility to review these terms regularly. Your continued use of our online services and placing orders implies acceptance of any updated terms.
(a) If any provision in these Terms and Conditions is found to be invalid or unenforceable, all other provisions shall remain in full force.
(b) No waiver by us of any breach by you shall be considered a waiver of any subsequent breach.
(c) These Terms and Conditions constitute the entire agreement between Flower Delivery South Harrow and you regarding use of our online shop and services.
These Terms and Conditions apply to all customers placing flower delivery orders across South Harrow and its surrounding areas. By placing an order with us, you agree to abide by these terms, ensuring a smooth and satisfactory experience for all parties involved.
If you have any questions about these Terms and Conditions, or require clarification regarding your online flower delivery order in South Harrow, please get in touch through the contact options provided on our website. We are committed to ensuring customer satisfaction and will endeavour to respond to all queries promptly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
